|  | 
| | Author:Christian Østergaard Madsen| Publications | 
|---|
 | EasyChair Preprint 1243 |  | EasyChair Preprint 1109 | 
 KeyphrasesArtificial Intelligence, Benefits, Channel Behavior, channel choice, e-government, E-Government Management, e-government research, e-Government values, Increased Efficiency, mixed methods, multi-channel management, Policy document, public sector, Public Sector Organization, public services, Risks, service quality, swedish government, swedish policy document, swedish public sector, Udbetaling Danmark. | 
 | 
|