Factors Influencing Consumers’ Intention to Use E-Payment System: a Study Among E-Payment Users in Malaysia

EasyChair Preprint 5473

Abstract

This study seeks to validate a comprehensive model of consumers' intention to use E-Payment System (EPS). It uses the Technology Acceptance Model (TAM) with constructs of efficiency, convenience, security, trust, and traceability. Structural equation modeling (SEM) is used to construct a predictive model of attitudes toward the EPS. Individuals’ responses via web-based online survey questions about their attitude and intention to use EPS, which integrates card, the internet, and mobile banking were collected and analyzed with various factors modified from TAM. The analysis indicates that attitude, security, and perceived usefulness are important antecedents towards consumers’ intention to use EPS. In addition, the mediation analysis shows that the perceived ease of use has a mediating effect between efficiency and perceived usefulness. Therefore, the findings suggest that attitude, security, and perceived ease of use should be considered when designing EPS to increase consumers’ intention to use cards, the internet, and mobile banking.

Keyphrases: Consumers’ Intention to use, E-payment system, Technology Acceptance Model

@booklet{EasyChair:5473,
  author    = {Nor Aslily Sarkam and Nor Faezah Mohamad Razi and Nur Izzah Jamil and Linda Kurniawati},
  title     = {Factors Influencing Consumers’ Intention to Use E-Payment System: a Study Among E-Payment Users in Malaysia},
  howpublished = {EasyChair Preprint 5473},
  year      = {EasyChair, 2021}}