Responses to Overload as Foundation for a Resilient Project and Organizational Health Metric

EasyChair Preprint 5830

Abstract

It can be difficult to understand changes to team performance in the moment and at a larger organizational scale, especially when adapting to unique evolving pressures and opportunities. In some teams, situational awareness with respect to four responses to saturation - shedding load, reducing thoroughness, recruiting resources, and shifting work in time - may not be formally measured, or not measured collectively. To translate theory into practice and evaluate resilience at a project level, we are measuring the four responses to saturation on a regular cadence using a new project monitoring representation for communication and comparison at all organizational levels. Part of a larger project health metric, preliminary data for the four responses to saturation indicate an anecdotally significant increase in communication and awareness within the teams.

Keyphrases: Project Health, metrics, organization, responses to overload, saturation

@booklet{EasyChair:5830,
  author    = {Marisa Bigelow and Lisa Douglas and Alex Morison and Michael Smith and Jordan Haggit},
  title     = {Responses to Overload as Foundation for a Resilient Project and Organizational Health Metric},
  howpublished = {EasyChair Preprint 5830},
  year      = {EasyChair, 2021}}