The Effectiveness of Remote Work on Employee Productivity and Customer Engagement in a Post-Pandemic World

EasyChair Preprint 13824

Abstract

The COVID-19 pandemic forced many organizations to rapidly transition to remote work models as lockdowns and social distancing measures were implemented globally. While this shift was initially viewed as a temporary necessity, it has led to a fundamental re-evaluation of traditional work arrangements. This study examines the long-term effectiveness of remote work on employee productivity and customer engagement in a post-pandemic world.

Through a mixed-methods approach, including surveys, interviews, and analysis of organizational metrics, the research investigates the impact of remote work on factors such as employee work-life balance, collaboration, and job satisfaction. It also explores how remote customer service and sales models have influenced customer experience, loyalty, and overall engagement.

The findings suggest that when implemented effectively, remote work can lead to increased employee productivity and better work-life integration. However, maintaining strong customer relationships and delivering high-quality service remotely presents unique challenges that organizations must address through technology, training, and cultural shifts.

The study provides practical recommendations for organizations seeking to optimize remote and hybrid work models to enhance both employee well-being and customer engagement in the post-COVID landscape. It contributes to the evolving body of knowledge on the future of work and the adaptive strategies necessary for organizations to thrive in the new normal.

Keyphrases: Customer, Finance, product

@booklet{EasyChair:13824,
  author    = {Kaledio Potter and Axel Egon and Lucas Doris},
  title     = {The Effectiveness of Remote Work on Employee Productivity and Customer Engagement in a Post-Pandemic World},
  howpublished = {EasyChair Preprint 13824},
  year      = {EasyChair, 2024}}